Return policy

Art. 1. (1) The consumer has the right, without paying compensation or penalty and without stating a reason, to withdraw from the contract within 14 days from the date of acceptance of the products by the Supplier through the single withdrawal form available on the website of the Supplier in the WAVES.BG platform at https://www.waves.bg/terms&conditions in Appendix № 1 to these general terms and conditions or through the module on the Suplier's website. Information on exercising the right of withdrawal is available at https://www.waves.bg/terms&conditions in Appendix № 2 to these general terms and conditions.

(2) The right of withdrawal under para. 1 shall not apply in the following cases:

1. for delivery of products, customized by the Client or according to his individual requirements;
2. for delivery of goods, which due to their charcteristics may deteriorate their quality;
3. for delivery of sealed products, which are unsealed after their delivery and cannot be returned due to reasons related to hygiene or health protection;
4. for delivery of goods, which after they have been delivered and due to their characteristics have mixed with other goods, from which they cannot be separated;

(3) When the Supplier in the WAVES.BG platform has not fulfilled its obligations to provide information set out in the Consumer Protection Act, the User has the right to withdraw from the contract within 14 days from the date of receipt of the products. When the information is provided to the User within the withdrawal period, it begins to run from the date of its provision. The User has the right to send the statement of withdrawal under this article directly to the Supplier through the single withdrawal form available on the Supplier's website in the WAVES.BG platform at the address Appendix № 1 to these general conditions.

(4) When exercising the right of refusal, the costs for returning the delivered goods are at the expense of the User on the grounds of art. 55, para. 2 of the Consumer Protection Act. The Supplier is not obliged to reimburse the additional costs for the initial delivery of the goods, when the consumer has explicitly chosen a method of delivery of the goods, other than the free standard delivery offered by the Supplier, in the presence of such an option.

(5) The User undertakes to store the products received from the Suplier in the platform and to ensure the preservation of their quality and safety during the period under para. 1.

(6) The User may exercise his right to withdraw from the contract with the Suplier by sending a written statement to the Suplierthrough the standard form for withdrawal from the contract, available at https://www.waves.bg/terms&conditions in the platform WAVES.BG in Appendix № 1 to these general conditions or through the module on the Suplier's website. The products should be sent at the expense of the User, without cash on delivery, to the address of the Supplier: Sofia, 2 Professor Alexander Fol Str., Ent. K, Shop 1. Products sent with cash on delivery will not be accepted by the Supplier.

(7) The Supplier in the WAVES.BG platform may withhold payment of the amounts to the User until he receives the products or until the User provides proof that he has sent the products back.

(8) In case of delivery of products that are delivered promotionally together with other products in a set (so-called bundle goods), when exercising the right of withdrawal of the User under this article and the requirements of the Consumer Protection Act, the User is refunded reduced amount of individual price of the products taking into account the ratio of the prices of the products in the e-shop when they are not bought together (the ratio between the not reduced prices of the products).

(9)  Notwithstanding the above hypotheses, the User undertakes to return the products in commercial form. Commercial form means a type that allows the subsequent sale of the products as new. The unpacking of the products should not have led to a clear distortion of the commercial appearance of the products. In case of damaged commercial type of the products, the Supplier has the right at its discretion to refuse to accept withdrawal from the contract or to charge the User costs for the restoration of the products in commercial form. According to Art. 55, para. 4 of the Consumer Protection Act, the User is responsible for the reduced value of the products caused by their testing, other than the necessary to establish their characteristics and proper functioning.

(10) Upon return of the products, the User undertakes to return it together with the full set received, as well as all accompanying documents - receipt, invoice, handover protocol, warranty card (if any).

(11) When returning the products, the User undertakes to return all gifts received with the ordered goods, in case they are sent by the Supplier.

Art. 2. (1) The user has the right, without owing compensation or a penalty, to request a replacement of goods within 14 days, starting from the date of acceptance of the goods by the Supplier through the uniform contract cancellation form - Appendix No. 1.

(2) When exercising the right of replacement of goods, the costs for returning the delivered goods are at the expense of the User on the grounds of art. 55, para. 2 of the Consumer Protection Act. The Supplier is not obliged to reimburse the additional costs for the initial delivery of the goods, when the consumer has explicitly chosen a method of delivery of the goods, other than the free standard delivery offered by the Supplier, in the presence of such an option.